CONTACT US DETAILS AND FREQUENTLY ASKED QUESTIONS (FAQS) 

SEND ALL TAPES OR OTHER ITEMS FOR REPAIR OR COPYING TO ;

CASSETTE REPAIR SERVICE, 177 FORE STREET, HEAVITREE, EXETER, DEVON EX1 3BR UNITED KINGDOM

FOR QUERIES CONTACT US BY EITHER:

CONTACT FORM ON NEXT PAGE (ACCESS FROM PAGE DETAILS AT TOP OF WEBPAGE) TO SEND AN E-mail DIRECT TO US

OR E-mail ; cassetterepairservice@live.co.uk E-mail : mail@cassetterepairservice.com

TEL ; 01392 494638 (ANSWER PHONE IF WE ARE OUT ON BUSINESS OR NOT AVAILABLE TO SPEAK TO YOU- WE WILL GET BACK TO YOU AS SOON AS WE CAN IF YOU LEAVE  A MESSAGE AND / OR YOUR CONTACT DETAILS)

FAX : 01392 494638

TEXT : 0796 9775549

WE WILL NOT SELL OR PASS ON YOUR CONTACT DETAILS TO ANY OTHER COMPANIES.

ORDERS WELCOME FROM ALL OF UK AND EUROPE BUT PAYMENT MUST BE IN POUNDS STERLING

FREQUENTLY ASKED QUESTIONS (FAQ's)

WHO CAN USE YOUR REPAIR SERVICE?

ANYONE CAN SEND US ITEMS FOR REPAIR/COPYING INCLUDING MEMBERS OF THE GENERAL PUBLIC / INDIVIDUALS.

HOW DO I SEND ITEMS FOR REPAIR TO YOU?

POST THEM TO THE ADDRESS ABOVE IN A JIFFY BAG OR SIMILAR WITH A RETURN ADDRESS AND CONTACT DETAILS . DON'T FORGET TO ENCLOSE YOUR PAYMENT BY CHEQUE IF YOU ARE NOT A LIBRARY SERVICE. ALSO SAY WHAT SERVICES YOU REQUIRE. YOU CAN ALSO PAY BY CARD VIA OUR ONLINE SHOP PAGE. 

WHAT TYPES OF FAULTS CAN YOU REPAIR?

FOR AUDIO AND VIDEO TAPES WE CAN REPAIR MOST TYPES OF FAULTS SUCH AS : BROKEN TAPE OR LEADER TAPE, CREASED OR TWISTED TAPE, BROKEN PRESSURE PADS ON AUDIO CASSETTES, BUCKLED OR WARPED SPOOLS, BROKEN OR DAMAGED TAPE CASINGS / HOUSINGS MECHANICAL DEFECTS, TAPE NOT RUNNING INSIDE TAPE CASSETTE, TAPE PLAYING BACKWARDS OR DISTORTED SOUND.

FOR CD / DVD AND MP3 DISCS WE CAN REPAIR DISCS WITH SCRATCHES (LIGHT AND DEEP), SCUFF MARKS, DIRTY GREASY DISCS TO ELIMINATE MOST CAUSES OF FAULTS SUCH AS DISCS NOT PLAYING / STOPPING DURING PLAY AND SKIPPING. DISCS ARE LEFT LOOKING AND PLAYING LIKE NEW 

CAN I PAY BY CREDIT OR DEBIT CARD?

YES VIA OUR ONLINE SHOP PAGE ON THIS WEBSITE. THE REFERENCE PAYPAL*CASSETTEREP WILL BE SHOWN ON YOUR BANK STATEMENT.

HOW MANY ITEMS CAN I SEND TO YOU AT ONCE?

YOU CAN SEND ANY NUMBER OF ITEMS AT ONCE FROM A SINGLE ITEM TO UPWARDS OF A HUNDRED.

HOW DO I PAY FOR REPAIRS / COPYING OR OTHER ORDERS?

FOR MEMBERS OF PUBLIC PAYMENT WITH ORDER PLEASE BY CHEQUE OR POSTAL ORDER PAYABLE TO 'CASSETTE REPAIR SERVICE' OR CASH IF SENT BY REGISTERED POST. YOU CAN ALSO PAY BY CREDIT /DEBIT CARD VIA OUR ONLINE SHOP PAGE. FOR LIBRARIES PAYMENT WITHIN 30 WORKING DAYS OF DATE OF INVOICE WHICH WILL BE SENT WITH RETURNED ITEMS PAYABLE BY BACS OR CHEQUE.

HOW SAFE IS MY MONEY?

WE ONLY CASH CHEQUES OR POSTAL ORDERS WHEN THE ORDER HAS BEEN COMPLETED AND THE REPAIRED TAPES / COPIED ITEMS POSTED BACK TO YOU. IF WE CAN'T REPAIR OR COPY YOUR ITEM YOUR CHEQUE WILL BE RETURNED TO YOU. IF YOU PAY BY PAYPAL VIA OUR ONLINE SHOP PAGE YOU ARE COVERED BY PAYPAL'S BUYER PROTECTION SCHEME.

ARE  PRICES DIFFERENT ON THE ONLINE SHOP PAGE?

NO ALL OUR PRICES ARE THE SAME NO MATTER HOW YOU CHOOSE TO PAY- WHETHER BY CHEQUE, POSTAL ORDER OR USING A CARD VIA PAYPAL

THE PRICE QUOTED IS THE SAME AND IS AN ALL INCLUSIVE PRICE WHICH INCLUDES RETURN POSTAGE OF THE REPAIRED / COPIED  ITEMS BACK TO YOU .  MAKE CHEQUES OR POSTAL ORDERS  PAYABLE TO 'CASSETTE REPAIR SERVICE'. ORDERS ARE WELCOMED WHATEVER PAYMENT METHOD YOU USE. 

HOW DO I KNOW HOW MUCH TO PAY?

PRICES FOR LIBRARIES TO BE CHARGED BY INVOICE ARE SHOWN ON OUR TRADE PRICE LIST FOR LIBRARIES PAGE.

FOR MEMBERS OF PUBLIC SEE PRICES AT FOOT OF OUR 'HOME PAGE'. ALL PRICES FOR MEMBERS OF THE PUBLIC INCLUDE RETURN POSTAGE AND ANY SPARES NECESSARY TO REPAIR YOUR TAPE(S). 

VHS TO DVD CONVERSION OR COPYING EXTRA INFORMATION

UP 2 HOURS OF VIDEO FOOTAGE CAN BE TRANSFERRED ONTO EACH BLANK DISCS ( DVD-R) . MINIMUM CHARGE OF £15.00 APPLIES TO THIS SERVICE TO COVER POSTAL COSTS. FOR MAXIMUM PLAYBACK COMPATIBILITY  A DVD COPY ON  DVD-R TYPE DISC IS INCLUDED IN THE PRICE. THIS TYPE OF DISC WORKS WITH MOST DVD PLAYERS AND ALL COMPUTER CD-ROM DRIVES. IF YOU WANT THE DISC ON ANOTHER FORMAT (SUCH AS DVD+R)  PLEASE STATE YOUR RRQUIREMENTS AT TIME OF ORDERING. IF YOU ARE NOT SURE WHAT FORMAT OF RECORDABLE DISC YOUR DVD PLAYER IS COMPATABILE WITH, TELL US THE MAKE AND MODEL OF YOUR PLAYER AND WE WILL DO OUR BEST TO FIND OUT FROM THE INTERNET WHICH FORMAT YOU REQUIRE.

EXTRA DVD DISCS OF EITHER FORMAT AVAILABLE AT £5.00 EACH. (WHEN ORDERED AT TIME OF INITIAL ORDER)

NOTE MAXIMUM LENGTH OF FOOTAGE THAT CAN BE PUT ONTO EACH DISC IS 2 HOURS. I CAN EDIT CONTENTS OF A VIDEO TO INCLUDE ONLY CERTAIN SECTIONS IF REQUIRED. ALSO PARTS OR WHOLE SECTIONS OF A VHS VIDEO CAN BE PUT ONTO THE SAME DISC UP TO THE MAXIMUM CAPACITY OF THE DISC. THERE IS NO EXTRA CHARGE FOR THIS AS CHARGE IS BASED ON LENGTH OF TIME OF VIDEO FOOTAGE TRANSFERD TO DVD SUBJECT TO THE MINIMUM CHARGE OF £15.OO. YOUR ORIGINAL VIDEOS WILL BE RETURNED TO YOU ALONG WITH THE DVD'S.

DAMAGED / BROKEN VIDEOS CAN BE REPAIRED IF REQUIRED PRIOR TO TRANSFER TO DVD AND A BASIC REPAIR WILL BE CHARGED AT AN ADDITIONAL £9.00 MAKING A COMBINED CHARGE OF £24.00.

THE FINISHED DVD WILL HAVE CHAPTERS AT 5 MINUTE INTERVALS FOR EASIER FINDING OF DIFFERENT PARTS OF THE FOOTAGE. EACH DIFFERENT TITLE CAN BE GIVEN A SEPERATE TITLE ON THE DVD MENU TO MAKE PLAYING THAT SECTION EASIER IF REQUIRED.

AUDIO CASSETTE REPAIRED AND TRANSFERED ONTO CD EXTRA INFORMATION

EXTRA CD COPIES AT £5.00 EACH.  (WHEN ORDERED AT TIME OF INITIAL ORDER)   (ADDITIONAL CD'S CAN BE ORDERED UP TO 30 DAYS AFTER ORDER HAS BEEN DESPATCHED AT £6.00 EACH INCL BLANK CD AND POSTAGE) 

YOUR ORIGINAL CASSETTE WILL BE RETURNED TO YOU WITH THE CD COPY (S). WHERE POSSIBLE THE CD WILL BE SPILT INTO CONVENIENT TRACKS TO MAKE FINDING / PLAYING A FAVOURITE SECTION OF YOUR RECORDING EASIER.

IT MAY BE NECESSARY TO USE 2 BLANK CD-R's TO FIT ALL OF SOME CASSETTE LENGTHS ONTO DISC AS THE MAXIMUM TIME THAT CAN BE PUT ONTO A CD IS 80 MINUTES. SO A C90 OF 45 MINS PER SIDE WILL BE TRANSFERD ONTO 2 DISCS - ONE FOR EACH SIDE OF THE CASSETTE. THIS WILL BE DONE AT NO EXTRA CHARGE.

IF YOU WANTED EXTRA COPIES OF THE TAPE CONVERSION DISCS THE CHARGE WOULD BE £10.00 AS TWO ARE DISCS REQUIRED.

DVD TO VHS CONVERSION CAN ALSO BE DONE AT THE RATE OF £15.00 PER DISC COPIED INCLUDING A BLANK 3 HOUR VHS CASSETTE INCLUDING RETURN POSTAGE.

WHAT MAKE OF BLANK DISCS DO YOU USE TO COPY ONTO?

WE ONLY USE BRANDED QUALITY DISCS (BOTH CD-R AND DVD-R). USUALLY WE USE VERBATIM BLANK DISCS, BUT SOMETIMES WE ALSO USE MAXELL OR SONY BLANK DISCS. WE NEVER USE CHEAP DISCS FROM 'POUND SHOPS' AS THESE ARE USUALLY OF POOR QUALITY.

CAN I HAVE MY COPIES ON RE-WRITEABLE DISCS?

YES IF REQUESTED AT TIME OF INITIAL ORDER WE CAN DO YOUR COPIES ON EITHER CD-RW OR DVD-RW TYPES DISCS AT NO EXTRA CHARGE

HOW DO YOU RETURN THE COPY DISCS?

THE COPIED DISCS ARE RETURNED WITH THE ORIGINAL TAPES IN A SUITABLE JIFFY PACKET OR PARCEL AND ARE FITTED INTO PROPER CD OR DVD CASES. WE MAY USE EITHER THE SLIM TYPE OR THE FULL SIZE TYPE. IF THERE ARE TWO DISCS THEN WE USUALLY PUT THEM BOTH INTO A DOUBLE CASE.

CAN YOU TRANSFER CASSETTES / LP'S ETC TO MP3 FORMAT ?

YES WE CAN TRANSFER ANY AUDIO MATERIAL SOURCE  (CASSETTE TAPE , LP RECORD, MINIDISC ETC) TO MP3 FORMAT AT THE SAME PRICE AS FOR TRANSFERRING IT TO AN AUDIO CD. THE MP3 FILES WILL BE BURNT ONTO A CD-R DISC. IF YOU WANT THE MP3 FILES ON A MEMORY STICK WE CAN DO THIS FOR YOU AT EXTRA COST. 

HOW LONG DO REPAIRS TAKE?

WE AIM TO DESPATCH ALL REPAIRED / COPIED ITEMS WITHIN 7 DAYS OF RECEIPT BUT IT CAN TAKE UP TO 14 DAYS AT BUSY TIMES. IF YOU REQUIRE YOUR REPAIRED OR COPIED ITEMS BACK QUICKLY WE WILL DO OUR BEST TO SEND IT ON THE SAME OR NEXT DAY THAT WE RECEIVE IT, PROVIDED THAT YOU LET US KNOW THAT THE ITEM IS URGENT.

I HAVEN'T HAD A REPLY TO AN E-MAIL I SENT YOU YET?

WE AIM TO REPLY TO ALL E-MAILS WITHIN 48 HOURS BUT IF YOUR ENQUIRY IS URGENT PLEASE EITHER TEXT US ON 07969775549 ANYTIME OR PHONE 01392 494638 BETWEEN 9AM AND 12.30PM FOR A QUICKER RESPONSE.

DO YOU ACCEPT ORDERS FROM OUTSIDE THE UK?

YES WE ACCEPT ORDERS FROM COUNTRIES WORLDWIDE, BUT PAYMENT TO US MUST BE MADE IN BRITISH POUNDS STERLING. FOR COUNTRIES OUTSIDE EUROPE WE MAY NEED TO ADD EXTRA TO COVER THE INCREASED POSTAL RATES SO PLEASE CONTACT US PRIOR TO SENDING YOUR ITEMS.

CAN YOU CONVERT VIDEOS TO FORMATS OTHER THAN UK PAL?

NO SORRY BUT WE DON'T HAVE THE EQUIPMENT TO DO THIS.

DO YOU REPAIR CAMCORDER TAPES AND CONVERT THEM TO DVD?

YES WE REPAIR ALL CAMCORDER TAPES AND CAN CONVERT THEM TO DVD

DO YOU REPAIR CASSETTE TAPE MACHINES

NO WE DON'T REPAIR CASSETTE TAPE MACHINES. WE USED TO DO IT, BUT FOUND IT UNECONOMIC SO DISCONTINUED THE SERVICE

I LIVE LOCALLY CAN I BRING ITEMS FOR REPAIR / COPYING TO YOUR ADDRESS?

NO SORRY WE DO NOT HAVE ANY FACILITIES FOR PERSONAL CALLERS. W PLEASE POST YOUR ITEMS TO US BY A SIGNED FOR SERVICE IF YOU WANT GUARANTEE OF DELIVERY

DO YOUR PRICES INCLUDE VAT? 

WE ARE NOT VAT REGISTERED, SO THE PRICE YOU SEE IS THE PRICE YOU PAY WITH NO EXTRAS ADDED ON

DO YOU OFFER DISCOUNTS FOR LARGER ORDERS FOR MEMBERS OF THE PUBLIC?

NO SORRY WE DON'T OFFER ANY ADDITIONAL DISCOUNTS FOR LARGER ORDERS AS WE BELIEVE ARE PRICES ALREADY OFFER GOOD VALUE COMPARED TO OTHER COMPANIES DOING THIS TYPE OF WORK